Account & Settings
Billing
Learn how to manage your payment methods, access your billing history, and handle invoices in Formora.
Formora provides a dedicated section within your account settings to manage your billing information and review your payment history. Keeping this information accurate ensures uninterrupted access to your Formora features and services.
Keeping your billing details current ensures continuous access to Formora and helps maintain accurate financial records. The final part of Account & Settings covers API Keys for developers.
Accessing Billing Settings
To manage your billing details:- Log in to your Formora dashboard.
- Click on your avatar or name (usually in the top-right corner).
- Select “Account Settings” from the dropdown menu.
- Navigate to the “Billing” tab or section.
Managing Billing Information
Formora uses a secure third-party payment processor to handle your sensitive payment information. The interface for managing this will be secure and PCI compliant.Payment Methods
Payment Methods
- Current Payment Method: View your active payment method (e.g., the last four digits of your credit card and expiry date).
- Update/Change Payment Method: Click “Update Payment Method” or similar. You’ll be prompted to enter your new card details in a secure form.
- Accepted Methods: We accept major credit cards (Visa, MasterCard, American Express) and other major credit/debit cards.
Billing Address
Billing Address
- View and update the billing address associated with your payment method
- Important for tax purposes and invoice accuracy
- Can be updated at any time through the billing settings
Billing Cycle
Billing Cycle
- View your current billing cycle (monthly or annual)
- See your next billing date
- Review any applicable discounts for annual billing
Invoices and Payment History
Your billing section provides comprehensive access to your payment records.Viewing Invoices
Viewing Invoices
- Invoice List: Access a complete list of your past payments and invoices
- Details: Each invoice shows:
- Invoice date
- Amount paid
- Plan details
- Payment status
- Download: View or download each invoice as a PDF for your records
Payment History
Payment History
- Track all payment transactions
- View payment status and confirmation numbers
- Access receipts for each payment
Handling Billing Issues
Failed Payments
Failed Payments
- Automatic Retry: We’ll automatically attempt to process failed payments
- Notifications: You’ll receive email notifications about payment issues
- Resolution: Update your payment method or contact support for assistance
Refunds
Refunds
- Eligibility: Review our refund policy in the terms of service
- Process: Contact support to initiate a refund request
- Timeline: Refunds are typically processed within 5-7 business days
Billing Support
Billing Support
- Contact Options: Email support or use the help center
- Response Time: Typically within 24-48 hours
- Documentation: Include relevant invoice numbers when contacting support
Redeeming Coupons and Discounts
- Where to Enter: Look for the coupon field during checkout or in the billing section
- Validation: Codes are validated in real-time
- Terms: Review any specific terms or conditions associated with the discount
- Stacking: Check if multiple discounts can be combined
Ensure your payment information is always up to date to avoid service interruptions. Failed payments may result in your account being downgraded or suspended.
Need Help?
If you have any questions about your billing or need assistance:Contact Billing Support
Our billing team is here to help with any payment-related questions.
View Billing FAQ
Check our frequently asked questions about billing and payments.